KB88408
Published: May 23, 2023
Revision: 2.0

PAC Control: Archive file contains random files instead of the strategy


Applies To:

  • PAC Control Basic
  • PAC Control Professional

Versions Affected:

All versions prior to R10.5b

Resolved In Version:

R10.5b


Symptoms:

You may have this issue if:

  • When you created the archive, PAC Control displays error messages stating "Unable to delete temporary directory..."; however, an archive file appears to have been created.
  • You review the PAC Control strategy archive and find seemingly random files instead of strategy files in the archive.

Workaround:

Do one of the following:

  • Eliminate any spaces in names of TEMP or TMP folder paths. This issue occurs when there is a space in the name of a temporary folder path that PAC Control uses when it creates an archive. To check whether there is a space in the name of a temporary folder:
    1. In Windows, open a command prompt window.
    2. Type set, then press Enter.
    3. In the results listed, review the names of folders listed under "TEMP=" and "TMP=". Here are some examples:
      • TEMP=C:\Users\jsmith\AppData\Local\Temp
      • TMP=C:\Users\jsmith\AppData\Local\Temp
      • TEMP=C:\Users\john smith\AppData\Local\Temp
      • TMP=C:\Users\john smith\AppData\Local\Temp
      The first two examples would not produce this issue. The second two examples have a space between "john" and "smith", so they would produce this issue.
    4. Make a note of any folders that have spaces in their names.
    5. Work with your IT department to remove the space by changing the username or device name of the computer.
  • Create an archive-like file manually. You can create an archive-like file; however, it is very important to include all of the following, which may be stored in folders outside of the strategy directory:
    • Strategy database file (strategy_name.idb)
    • Strategy configuration information file (strategy_name.inf)
    • strategy_name.idb.txt
    • Chart files (*.cht)
    • Subroutine files (*.isb, *.ini, *.irf)
    • Controller files (can have any name)
    • Watch window files (*.wth)

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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