PAC Control: Archive file contains random files instead of the strategy

Applies To:

PAC Control Basic
PAC Control Professional

Versions Affected:

All versions prior to R10.5b

Resolved In Version:

R10.5b

Symptoms:

You may have this issue if:

When you created the archive, PAC Control displays error messages stating "Unable to delete temporary directory..."; however, an archive file appears to have been created.
You review the PAC Control strategy archive and find seemingly random files instead of strategy files in the archive.

Workaround:

Do one of the following:

Eliminate any spaces in names of TEMP or TMP folder paths. This issue occurs when there is a space in the name of a temporary folder path that PAC Control uses when it creates an archive. To check whether there is a space in the name of a temporary folder:
1. In Windows, open a command prompt window.
2. Type set, then press Enter.
3. In the results listed, review the names of folders listed under "TEMP=" and "TMP=". Here are some examples:
  - TEMP=C:\Users\jsmith\AppData\Local\Temp
  - TMP=C:\Users\jsmith\AppData\Local\Temp
  - TEMP=C:\Users\john smith\AppData\Local\Temp
  - TMP=C:\Users\john smith\AppData\Local\Temp
  The first two examples would not produce this issue. The second two examples have a space between "john" and "smith", so they would produce this issue.
4. Make a note of any folders that have spaces in their names.
5. Work with your IT department to remove the space by changing the username or device name of the computer.

Create an archive-like file manually. You can create an archive-like file; however, it is very important to include all of the following, which may be stored in folders outside of the strategy directory:
- Strategy database file (strategy_name.idb)
- Strategy configuration information file (strategy_name.inf)
- strategy_name.idb.txt
- Chart files (*.cht)
- Subroutine files (*.isb, *.ini, *.irf)
- Controller files (can have any name)
- Watch window files (*.wth)

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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