System update may fail immediately

Applies To:

Firmware for:

GRV-EPIC-PR1
GRV-R7-MM2001-10

Versions Affected:

GRV-EPIC-PR1: 1.4.0 to 3.1.0
GRV-R7-MM1001-10: All versions prior to 3.2.0

Resolved In Version:

GRV-EPIC-PR1: 3.2.0
GRV-R7-MM1001-10: 3.2.0

Symptoms:

On rare occasions, a system update may fail immediately and display the error message, Failed to upload system update. This can be caused by a network error or a full disk. If the disk is full then restore to factory defaults and start the update again.

Workaround:

Try one of the following:

Power cycle your groov EPIC or groov RIO, then try the update again.
If you have physical access to your groov EPIC or groov RIO, try a restore to factory defaults and try the update again:
1. Insert a paper clip into the Reset hole on the processor and hold it down for eight seconds, until the POWER LED alternates between orange and green; then let go right away.
2. After the groov EPIC processor or groov RIO module restarts, open up a browser and connect to your groov EPIC or groov RIO module.
3. Create the first user ID and password.
4. Click Configure Device.
5. Click Maintenance > Update > Update System to select the firmware file and start the update again.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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