KB88471
Published: April 16, 2021
Revision: 3.0

System update may fail immediately


Applies To:

Firmware for:

  • GRV-EPIC-PR1
  • GRV-R7-MM2001-10

Versions Affected:

GRV-EPIC-PR1: 1.4.0 to 3.1.0
GRV-R7-MM1001-10: All versions

Resolved In Version:

GRV-EPIC-PR1: 3.2.0


Symptoms:

On rare occasions, a system update may fail immediately and display the error message, Failed to upload system update. This can be caused by a network error or a full disk. If the disk is full then restore to factory defaults and start the update again.

Workaround:

Try one of the following:

  • Power cycle your groov EPIC or groov RIO, then try the update again.
  • If you have physical access to your groov EPIC or groov RIO, try a restore to factory defaults and try the update again:
    1. Insert a paper clip into the Reset hole on the processor and hold it down for eight seconds, until the POWER LED alternates between orange and green; then let go right away.
    2. After the groov EPIC processor or groov RIO module restarts, open up a browser and connect to your groov EPIC or groov RIO module.
    3. Create the first user ID and password.
    4. Click Configure Device.
    5. Click Maintenance > Update > Update System to select the firmware file and start the update again.

Resolution:

Opto 22 has resolved this issue and will include the fix in an upcoming release.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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