KB88728
Published: December 20, 2019
Revision: 1.0

PAC Display Runtime: Graphics do not update on a window opened by a button


Applies To:

PAC Display Runtime

Versions Affected:

R10.2c through current


Symptoms:

If your PAC Display project is configured and started as follows, the graphics on other windows may not update properly:

  • The project has windows that contains buttons that navigate to other windows with graphics.
  • PAC Display Runtime is opened from a Windows shortcut.

Workaround:

To avoid the issue, Run PAC Display Runtime in Windows 7 Compatibility mode:

  1. Navigate to the folder where PAC Project is installed.  The path should be similar to this: C:\Program Files (x86)\Opto22\PAC Project 10.2 
  2. Right-click on the PAC Display Runtime executable:
    • Basic: DisplayR.basic.exe
    • Pro: DisplayR.pro.exe 
  3. Select Properties.
  4. Click on the Compatibility tab.
  5. Click Change settings for all users.
  6. Check the “Run this program in compatibility mode for:” check box and then select Windows 7 from the list below it.
  7. Click OK twice to close the Properties windows.
Otherwise, to make the graphics update, try any of the following:
  • Close and reopen the window.
  • Resize the window or PAC Display Runtime.
  • Minimize and then maximize PAC Display Runtime.

Resolution:

Opto 22 is investigating this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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