"Failed To Decompress System Update" Error During Firmware Update

Applies To:

Firmware for GRV-EPIC-PR1

Versions Affected:

All versions lower than 3.0.0

Symptoms:

When you install a firmware update with a file that has "ignition8" in the filename, at the "Decompress update" stage, you see a "Failed to decompress system update" error message and the firmware update stops.

Starting with version 3.0.0, you can identify the Ignition version included in a firmware file by the "ignitionX" component of the filename, where X is the Ignition version. This issue occurs when you upgrade your GRV-EPIC-PR1 firmware from any version lower than 3.0.0 to version 3.0.0 or higher and the firmware file has Ignition 8 or higher. Firmware versions lower than 3.0.0 cannot update directly to firmware versions 3.0.0 or higher that contain Ignition 8 or higher. Instead, do the following 2 steps to install firmware version 3.0.0 or higher with Ignition 8 or higher from firmware versions lower than 3.0.0:

Update to firmware version 3.0.0 or higher containing Ignition 7 (look for "ignition7" in the filename).
Update to firmware version 3.0.0 or higher containing Ignition 8 or higher (look for "ignition8" in the filename).

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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