KB89377
Published: December 8, 2020
Revision: 2.0

Last Remaining Sys Admin Can't Change Password


Applies To:

Firmware for GRV-EPIC-PR1

Versions Affected:

3.0.0

Resolved In Version:

3.0.1


Symptoms:

For any of the following situations, the system administrator may not be able to change their own password through the groov Manage User page (from the groov Manage Home page, click Current User) or from groov View:

  • The system administrator is the only administrator-level account.
  • The system administrator is the only administrator-level account remaining after other administrator-level accounts were demoted or deleted.
This does not affect accounts that were made system administrators through LDAP.

Workaround:

Try one of these workarounds:

  • Change the password through the Edit User page (from the groov Manage Home page, click Accounts > Users, then select the Admin account).
  • Create another administrator account through groov Manage (Accounts > Users > Add). Then you can change the password of the first Admin account (Accounts > Users).

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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