KB89377
Published: December 8, 2020
Revision: 2.0

Last Remaining Sys Admin Can't Change Password


Applies To:

Firmware for GRV-EPIC-PR1

Versions Affected:

3.0.0

Resolved In Version:

3.0.1


Symptoms:

For any of the following situations, the system administrator may not be able to change their own password through the groov Manage User page (from the groov Manage Home page, click Current User) or from groov View:

  • The system administrator is the only administrator-level account.
  • The system administrator is the only administrator-level account remaining after other administrator-level accounts were demoted or deleted.
This does not affect accounts that were made system administrators through LDAP.

Workaround:

Try one of these workarounds:

  • Change the password through the Edit User page (from the groov Manage Home page, click Accounts > Users, then select the Admin account).
  • Create another administrator account through groov Manage (Accounts > Users > Add). Then you can change the password of the first Admin account (Accounts > Users).

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


DISCLAIMER

This Opto 22 Knowledge Base ('OptoKB') article is intended to provide general technical information on a particular subject or subjects and is not an exhaustive treatment of such subjects. Accordingly, the information in this OptoKB article is not intended to constitute application, design, software, or other professional engineering advice or services. Opto 22 may modify the OptoKB articles at any time. Before making any decision or taking any action which might affect your equipment, you should consult a qualified professional.

OPTO 22 DOES NOT WARRANT THE COMPLETENESS, TIMELINESS, OR ACCURACY OF THE DATA CONTAINED IN THIS OPTOKB ARTICLE AND MAY MAKE CHANGES THERETO AT ANY TIME AT ITS SOLE DISCRETION WITHOUT NOTICE. FURTHER, ALL INFORMATION CONVEYED HEREBY IS PROVIDED TO USERS 'AS IS.' IN NO EVENT SHALL OPTO 22 BE LIABLE FOR ANY DAMAGES OF ANY KIND INCLUDING DIRECT, INDIRECT INCIDENTAL, CONSEQUENTIAL, LOSS PROFIT, OR DAMAGE, EVEN IF OPTO 22 HAS BEEN ADVISED ON THE POSSIBILITY OF SUCH DAMAGES.

OPTO 22 DISCLAIMS ALL WARRANTIES WHETHER EXPRESSED OR IMPLIED WITH RESPECT TO THE INFORMATION (INCLUDING HARDWARE, SOFTWARE, AND/OR FIRMWARE) PROVIDED HEREBY, INCLUDING THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTIBILITY, AND NON-INFRINGEMENT. Note that certain jurisdictions do not sanction the exclusion of implied warranties: thus, this disclaimer may not apply to you.

Copyright © 2021 Opto 22. All rights reserved.