KB89580
Published: December 27, 2021
Revision: 2.0

EPIC or RIO OpenVPN connection may not reconnect after session expiration


Applies To:

Firmware for the following groov EPICs:

  • GRV-EPIC-PR1
  • GRV-EPIC-PR2

Firmware for the following groov RIOs:

  • GRV-R7-MM1001-10
  • GRV-R7-MM2001-10

Versions Affected:

groov EPIC: 1.4.0 to 3.2.2
groov RIO: 2.0.0 to 3.2.1

Resolved In Version:

groov EPIC: 3.3.0 (see Note)
groov RIO: 3.3.0 (see Note)


Symptoms:

If you configure a groov EPIC or groov RIO with a user-locked OpenVPN connection profile connecting to an OpenVPN Access server, the groov EPIC or groov RIO client may not automatically reconnect to the server after the session expires.

Note: The solution to this issue also requires that you upgrade your OpenVPN Access server(s) to version 2.5.0.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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