Published: June 15, 2021
Can't restore a backup file made by GRV-EPIC-PR1 to a GRV-EPIC-PR2 (or vice versa)
Firmware for the following:
Resolved In Version:
When you create a backup from a GRV-EPIC-PR1 and then try to restore it to a GRV-EPIC-PR2, groov Manage displays the following error and does not do the restore: The backup file is not compatible. It is for a different device. You should be able to restore backups from one to the other.
Manually edit the info.json file (in the backup file) to remove the line that prevents the restore:
- Unzip the backup file into a working directory.
- In the working directory, open the info.json file in an editor.
- Delete the line containing the following string:
"deviceModel": "<product number",
- Save the info.json file.
- Zip the entire contents of the working directory (do not include the working directory itself) to a new backup file with a new name.
- On the target groov EPIC, restore the new backup file (from the groov Manage Home page, click Maintenance > Restore, then Upload Backup) .
Opto 22 has resolved this issue.
Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
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