KB90028
Published: August 3, 2022
Revision: 1.0

Video gadgets erroneously indicate that trial period ended before it started


Applies To:

groov View running on the following groov EPICs:

  • GRV-EPIC-PR1
  • GRV-EPIC-PR2
groov View running on the following:
  • GROOV-AR1, GROOV-AR1-BASE, GROOV-AR1-SNAP
  • GROOV-AT1, GROOV-AT1-SNAP
  • GROOV-SVR-WIN, GROOV-SVR-WIN-BASE, GROOV-SVR-WIN-SNAP

Versions Affected:

For groov EPIC processors: 3.1.0 to 3.4.1 (may affect earlier versions)
For all other part numbers: 4.3a to 4.4a (may affect earlier versions)

Resolved In Version:

For groov EPIC processors: 3.4.2
For all other part numbers: 4.4b


Symptoms:

Under the following conditions, a groov View video gadget will display one image and then disable itself and groov View will indicate that your trial period has ended:

  • A groov View license is not installed.
  • The groov View project is not configured to scan any devices.

Workaround:

If your project does not have a data store device, add one. On the page that has only a video gadget(s), add a tag from that (or any other existing) data store device, making sure the tag gets scanned (read). Trial mode will start correctly.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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