KB90140
Published: October 6, 2023
Revision: 2.0

When attempting to access a file retrieved from an FTP server, you may see -408 or -417 errors


Applies To:

SoftPAC

Versions Affected:

R9.3d to R10.4d (may affect previous versions)

Resolved In Version:

R10.4e


Symptoms:

If your PAC Control strategy uses a communication handle to open an FTP session to retrieve a file from a remote FTP server, after the file is saved to the computer, when the PAC Control strategy attempts to access the file (for example, with a file communication handle to write to the file), you may see error messages like "error during file access" (-408) or "cannot open file" (-417).  This is because SoftPAC sets the hidden attribute when it saves the file on your local PC.

Workaround:

Manually remove the hidden file attribute from the retrieved files through Windows File Explorer.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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