KB90290
Published: June 17, 2022
Revision: 2.0

groov analog and some groov digital modules are unresponsive and module LED is red


Applies To:

Firmware for the following:

  • GRV-EPIC-PR1
  • GRV-EPIC-PR2

Versions Affected:

All versions prior to 3.4.0

Resolved In Version:

3.4.0


Symptoms:

If all the analog modules and the following digital modules on the chassis are unresponsive and show red on the module LED, you may have this issue:

  • GRV-IAC-24
  • GRV-IACI-12
  • GRV-IACDCTTL-24
  • GRV-IACHV-24
  • GRV-IACIHV-12
  • GRV-IDC-24
  • GRV-IDCI-12
  • GRV-IDCIFQ-12
  • GRV-IDCSW-12
  • GRV-OAC-12
  • GRV-OACI-12
  • GRV-ODCI-12
  • GRV-ODCSRC-24
  • GRV-OMRIS-8
This issue is more likely to happen after the following:
  • A module firmware update
  • Hot swapping a module
  • Other unexpected event that causes a module to go offline

Workaround:

Cycle power to your groov EPIC processor.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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