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PAC Controller does not create all subdirectories on remote FTP server
Knowledge Base - KB91334 - Published:
In a PAC Control FTP communication handle, the controller should create all directories in a path. However, with this issue, the controller does not create the last directory listed in the path.
Size > “Height to Tallest” adjusts gadgets to shortest gadget
Knowledge Base - KB91180 - Published:
In Build mode, when you select a group of gadgets and then right-click to select Size > Height to Tallest, groov View should adjust the height of all the gadgets in the group to match the height of...more
PAC Control "Convert Number to String Field" command incorrectly assigns asterisk to string variable
Knowledge Base - KB91298 - Published:
In PAC Control, the Convert Number to String Field command correctly assigns an asterisk to a string field when the length of the string field is smaller than the length needed. However, with this issue,...more
Unexpected behavior when stepping through a strategy
Knowledge Base - KB91284 - Published:
While debugging a PAC Control strategy running on a groov EPIC processor, when stepping line by line through a block that calls a subroutine, execution may continue out of order. When stepping over a...more
Emojis don't display on groov EPIC touchscreen
Knowledge Base - KB91335 - Published:
In groov View projects or in text fields in groov Manage, if you include an emoji character, when you view the page on your groov EPIC touchscreen, the character appears as a rectangle or empty box.
Vulnerability in groov Manage REST APIs may allow remote code execution
Knowledge Base - KB91326 - Published:
A remote code execution vulnerability in the groov Manage REST API could be exploited by an attacker if they obtain System-Wide Administrator permission. This vulnerability is described in ​CVE-2025-13087.
Updating to firmware 9.2c or higher may fail on SNAP-PAC-R units
Knowledge Base - KB82101 - Published:
Attempts to download firmware version 9.2c or higher to a SNAP-PAC-R1, -R1-B, or -R2 controller may fail, with or without displaying a message. Messages that may be reported include...more
PAC Display Runtime may crash on exit
Knowledge Base - KB90854 - Published:
When exiting PAC Display Runtime (File > Exit or the top right X button), you may encounter an error message explaining that PAC Display must terminate. Once you click OK, PAC Display closes.
“Send Email with Attachment” command in PAC Control changes the filename of the attachment
Knowledge Base - KB87393 - Published:
When using the “Send Email with Attachment” command in a PAC Control strategy, you may notice the attachment being emailed is renamed to include the file path. For example, if the file you...more
Open connection is closed after Accept Incoming Communication command
Knowledge Base - KB90591 - Published:
If you pass a COM handle to the Accept Incoming Communication command and the COM handle already has an open connection, it should return a -47 (Already Open) error. However, with this issue, the COM...more
“Send Communication Handle Command” returns incorrect or generic error codes when an FTP command fails in SoftPAC
Knowledge Base - KB90164 - Published:
If you have successfully opened an FTP session with a remote FTP server using a communication handle in your PAC Control strategy, you may receive incorrect or generic error codes from “Send...more
OptoOPCServer Indirect (CONT) method unable to scan groov discrete outputs with On/Off-Time Totalizer features
Knowledge Base - KB90765 - Published:
When a groov discrete output configured with the On-Time or Off-Time Totalizer feature is added to an OPC client using the OptoOPCServer CONT scanner, the retrieved values are always empty...more
Tags added to server through OptoBrowser Configurator not immediately available to client
Knowledge Base - KB90457 - Published:
When you add tags to OptoOPCServer through the OptoBrowser Configurator, the tags should be immediately available to the clients. With this issue, the tags are available only if you restart the server.
ENET2 disabled after firmware update
Knowledge Base - KB91122 - Published:
After installing firmware on an R-series controller that had ENET2 configured and operating, ENET2 is disabled. (If you can physically look at the controller, you will notice that the indicator lights are off.)

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