KB82872
Published: May 2, 2013
Revision: 1.0

groov App is no longer accessible after a self-signed certificate is created in groov Admin


Applies To:

GROOV-AT1

Versions Affected:

Versions affected: groov Admin 1.570.24 and earlier
Resolution is included beginning in version: 1.570.25


Symptoms:

After a self-signed certificate is created in groov Admin and a restore defaults is completed using the On/Off button, groov App is no longer accessible. As an example, the image below shows the result of this problem in Google Chrome.


Workaround:

  1. In groov Admin, go to System.

    2.   Select groov Admin Configuration.

     3.   Click the SSL Encryption link.


     4.   Choose the Create Certificate tab.

     5.   Enter the correct information into the text fields then click on the Create Now button located on the bottom left of the page.  This automatically generates a self-signed certificate that is uploaded to groov.  After this process is complete, access to groov App is restored.


Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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