KB83753
Published: March 14, 2018
Revision: 2.0

Can't log in if the time on groov box or server is earlier than the creation time of the user account


Applies To:

GROOV-AT1
GROOV-AT1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP

Versions Affected:

Problem was discovered in version: R1.0a

Resolved In Version:

R3.5a


Symptoms:

Attempts to log in to groov App result in a pop-up dialog with the message "You are not logged in." This problem will occur and persist as long as the system time on the groov Server or groov Box is earlier than the system time was when the groov App user account was created. This can occur if the system time is set back earlier than the creation time of a user account.

Workaround:

Set the groov box or groov Server system time later than the time when the user account was created. Or, delete the user account and recreate it.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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