KB83954
Published: July 30, 2014
Revision: 1.0

If OPC-UA server is unavailable, updating static tags and switching to groov View may cause freeze


Applies To:

GROOV-AR1
GROOV-AT1
GROOV-SVR-WIN
GROOV-AR1-SNAP
GROOV-AT1-SNAP
GROOV-SVR-WIN-SNAP

Versions Affected:

Problem affects versions: R2.1a and newer


Symptoms:

In groov Build, if an OPC-UA server is invalid or unreachable and you try to update static tags, groov will be unable to update them. If you cancel the update and then switch to groov View, the software will appear to freeze while loading pages.

Workaround:

Wait for the server to attempt to access the tags (may take a few minutes), then refresh the page.

Resolution:

Opto 22 is investigating this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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