KB84792
Published: July 28, 2015
Revision: 2.0

Error when trying to connect to groov (weak key or unsupported cipher)


Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1
GROOV-AR1-SNAP
GROOV-SVR-WIN
GROOV-SVR-WIN-SNAP
GROOV-AT1
GROOV-AT1-SNAP

Versions Affected:

Problem affects: All versions
Problem is fixed in version: See NOTES
groov App R3.0c
groov Admin 42
groov Server for Windows R3.0d

Resolved In Version:

Problem is fixed in version: See NOTES
groov App R3.0c
groov Admin 42
groov Server for Windows R3.0d


Symptoms:

When trying to connect to the groov Box or groov Server for Windows, you see an error from your web browser that may mention an unsupported cipher or weak ephemeral key.

Examples of possible errors: "Server has a weak ephemeral Diffie-Hellman public key" or ERR_SSL_WEAK_SERVER_EPHEMERAL_DH_KEY

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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