KB86282
Published: October 3, 2016
Revision: 1.0

groov may become unresponsive or crash, and downloading system logs may result in zero byte files


Applies To:

GROOV-AR1-BASE
GROOV-SVR-WIN-BASE
GROOV-AR1-SNAP
GROOV-AR1
GROOV-SVR-WIN-SNAP
GROOV-SVR-WIN
GROOV-AT1-SNAP
GROOV-AT1

Versions Affected:

Problem was introduced in version: R3.2a
Problem is fixed in version: R3.2b

Resolved In Version:

Problem is fixed in version: R3.2b


Symptoms:

Log databases in groov 3.2a were inadvertently allowed to grow unchecked. As a result, the file system eventually fills up with log data, and groov runs out of memory, causing these possible symptoms, which can occur independently of each other:

  • Attempts to download system logs may result in a long wait for the download, followed by a 0 byte file.
  • Groov may become unresponsive or unreachable, or it may crash.
If your groov system does a lot of logging, this issue may occur more quickly.

Workaround:

On groov Server for Windows, you can clear out the log database by stopping groov and deleting C:\Program Files (x86)\Opto22\groov\logs.db.

No workaround exists for a groov Box.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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