KB87029
Published: October 29, 2017
Revision: 1.0

Upgrading groov Admin to newer version may fail with "Cannot Downgrade Groov Admin"


Applies To:

GROOV-AR1-BASE
GROOV-AR1
GROOV-AR1-SNAP

Versions Affected:

groov Admin 1.570.46 and lower

Resolved In Version:

groov Admin 1.570.47


Symptoms:

Attempts to upgrade groov Admin to a newer version may fail with the message: "Cannot Downgrade groov Admin". Updates performed while running groov Admin v46 or earlier might have this problem.

Workaround:

Either:

  • Stop Node-Red.
  • Restart the groov Box.
If the problem still exists at this point, back up all your projects (groov and Node-RED), restore the Box to factory defaults, and then try upgrading groov Admin again. 

To Stop Node-RED:
From the groov Admin menu:
1.    Select Node-RED.
2.    Click the red Stop button.
3.    At the prompt, click Stop Runtime.

To Restart the groov Box:
From the groov Admin menu:
1.    Select System > Restart groov.
2.    Click the Restart groov Box button.
During a restart, if you can see the groov Box, you’ll notice that its LED lights go off and then come back on. You and your users will be able to use groov View and groov Build once the groov Box has fully restarted and the SYS LED has stopped flashing.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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