Cannot communicate with groov Admin, groov View and Node-RED on GROOV-AR1; SYS LED continuously blinks green

Applies To:

Firmware for:

GROOV-AR1, GROOV-AR1-BASE, GROOV-AR1-SNAP

Versions Affected:

R1.570.47 to R1.570.50

Resolved In Version:

R1.570.51

Symptoms:

After you upload a new, valid SSL certificate to the groov Box using the groov Admin SSL configuration page, the groov Box becomes unreachable through groov Admin, groov View and Node-RED. This only happens when all of the following situations are true:

Ignition Edge is enabled
A valid CA-signed intermediate certificate is installed via the "Chained certificate" option in groov Admin.
The root CA certificate that signed the intermediate certificate is not one of the certificates recognized by the groov Box.

Workaround:

The only way to recover is to restore factory defaults. Then, try any of the following:

Disable Ignition Edge.
Switch to a self-signed certificate.
Switch to a CA-signed certificate with no intermediate or chain certificate.
Switch to an intermediate certificate that was signed by one of the root CA certificates recognized by the groov Box.

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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