KB88224
Published: April 30, 2019
Revision: 1.0

Access Denied error when logging in with groov EPIC Shell password that starts with @ symbol


Applies To:

Firmware for GRV-EPIC-PR1

Versions Affected:

All versions


Symptoms:

If you created a groov EPIC Shell account with a password that starts with the @ symbol, when you attempt to login, you'll get an "Access denied" error.

Workaround:

If you created a groov EPIC shell password that starts with the @ symbol, recover with one of these methods:

  • Perform a GRV-EPIC-PR1 firmware update to any firmware version (even the same firmware version). Reapply your shell license to recreate a groov EPIC shell user ID and password that doesn't start with the @ symbol.
  • Perform a "Restore to factory defaults" operation by pressing the RESET button on the GRV-EPIC-PR1. This resets the processor to factory defaults. Reapply your shell license to recreate a groov EPIC shell user ID and password that doesn't start with the @ symbol.
If you have not created a groov EPIC shell password, don't start with the @ symbol when you do create one.

Resolution:

Opto 22 is investigating this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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