KB89845
Published: October 27, 2021
Revision: 3.0

groov View may hang while using video gadgets with the proxy option enabled


Applies To:

groov View running on the following:

  • GRV-EPIC-PR1, GRV-EPIC-PR2
  • GROOV-AR1, GROOV-AR1-BASE, GROOV-AR1-SNAP
  • GROOV-AT1, GROOV-AT1-SNAP
  • GROOV-SVR-WIN, GROOV-SVR-WIN-BASE, GROOV-SVR-WIN-SNAP

Versions Affected:

All versions prior


Symptoms:

If you have video gadgets with the "Use groov as a proxy option" enabled, and if the connection to the camera is not reliable, groov View may stop responding. If the page with the video gadgets is open, the gadgets on that page show yellow triangles. Attempting to refresh the page fails as follows:

  • On GRV-EPIC-PR1 and GRV-EPIC-PR2, you'll see an error that says "504 Gateway Time-out".
  • On other devices, the page fails to load.

Workaround:

If possible, run with the proxy option disabled.

Resolution:

Opto 22 is investigating this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com


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