PAC Manager cannot confirm reboot of E1 or E2 brain boards when installing firmware

Applies To:

PAC Manager (PACMANAGER)

Versions Affected:

All versions prior to R10.5c

Resolved In Version:

R10.5c

Symptoms:

In PAC Manager, instead of seeing a “Success” message after installing firmware on an E1 or E2 brain board, you may see the status message: “Firmware update completed, but restart could not be confirmed.”

E1s and E2s are automatically restarted after installing firmware, but PAC Manager cannot confirm when the restart is complete.

Workaround:

After installing the firmware, wait about 2 minutes and then inspect the E1 or E2 in PAC Manager to determine if it has finished restarting and to confirm the firmware version. For instructions, refer to the E1 and E2 User’s Guide (1563).

Resolution:

Opto 22 has resolved this issue.

Questions?

Contact: Opto 22 Product Support.
Phone: 800-835-6786 or 951-695-3080
Email: support@opto22.com

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