Opto22 - Resources & Tools

Range indicator gadget displays units even when value is not shown

Knowledge Base - KB82856 - 7/5/2023

The range indicator gadget has an option for how to display the value in groov View. When the option Do Not Show is chosen, the value is not shown, but the units description is still displayed. ...more

How to use OptoControl and ioControl on a computer with Windows Vista or Windows 7

Knowledge Base - KB80471 - 7/5/2023

How to use OptoControl and ioControl on a computer with Windows Vista or Windows 7

System update window stops showing progress

Knowledge Base - KB88153 - 7/6/2023

In rare cases, when you start a system update, the window that shows the progress of the update may stop showing progress after the "Upload" step. However, the update is still proceeding.

How to license Ignition Edge instructions out-of-date

Knowledge Base - KB88063 - 7/6/2023

In groov Admin, when you click Ignition Edge in the left navigation bar, you see a reference to the groov Enterprise license and how to obtain the license. The instructions are out-of-date.

Gadget data takes a long time to show on screen

Knowledge Base - KB88276 - 7/6/2023

Some gadgets on the screen take a long time to show their data, while other gadgets from the same device show their data without problems.

PAC Display Configurator 'More Windows ...' dialog only shows the first letter of window names

Knowledge Base - KB84078 - 7/5/2023

PAC Display Configurator "More Windows ..." dialog only shows the first letter of window names.

Opto iPAC/aPAC apps don't show data from SoftPAC controller

Knowledge Base - KB82403 - 7/5/2023

Opto iPAC and Opto aPAC apps don't show data from a SoftPAC software-based programmable automation controller.

ioDisplay SuperTrend RAM usage value displayed is incorrect

Knowledge Base - KB1431 - 7/5/2023

When a SuperTrend is configured, ioDisplay Configurator pops up a message to show how much RAM will be used during Runtime. The message displays the value in megabytes instead of kilobytes.

On external monitor, "Zoom in level" field does not show values

Knowledge Base - KB89609 - 7/6/2023

Using an external monitor, go to the Display page in groov Manage (Home > System > Display). The Zoom in level field shows three rectangles instead of a numeric value.

groov View Level Indicator gadget label is not updated as you edit it

Knowledge Base - KB88868 - 7/6/2023

When you're editing a Level Indicator gadget label, the gadget is not immediately updated to show you your changes. However, the changes are being applied; you can see that they are by switching to a different page and back.

MMP Calculator shows some invalid Modbus Addresses

Knowledge Base - KB89612 - 7/6/2023

The groov Manage MMP Calculator shows invalid Modbus values for MMP addresses 0xF1EC0000 or higher.

Configure Devices and Tags dialog is limited to 50 devices

Knowledge Base - KB83943 - 7/5/2023

In groov Build, the Configure Devices and Tags dialog box will show all configured devices up to 50. However, if more than 50 devices are configured, they are not displayed.

PAC Control Engine on GRV-EPIC-PR1 occasionally fails to start

Knowledge Base - KB88237 - 7/6/2023

On rare occasions, the PAC control engine may not start. groov Manage may show that the control engine is running; however, you won't be able to access the control engine via its host task (for example, with PAC Control or PAC Terminal).

Demoted User Shows PAC Control REST API Permissions

Knowledge Base - KB89391 - 7/6/2023

groov Manage incorrectly shows the user having permission to "PAC Control REST API Read-Write".

In groov View, Round Gauge and Range Indicator gadgets may not show complete marker values

Knowledge Base - KB85313 - 7/6/2023

In groov View, marker values in Round Gauge and Range Indicator gadgets may not show expected or useful decimal precision. This issue occurs when the difference between the range minimum and maximum...more

groov Manage shows quality error when Quality Indicator is turned off

Knowledge Base - KB87641 - 7/6/2023

In groov Manage, if you configure an individual analog input channel to turn off the Quality Indication, groov Manage still shows a quality error for that channel.

Modbus/TCP writes to digital outputs on SNAP-PAC-R2 are unsuccessful

Knowledge Base - KB56439 - 7/5/2023

Attempts by Modbus/TCP protocol devices and applications to write to digital output points configured on SNAP-PAC-R2 I/O units are unsuccessful, however their states can be read.

PAC Display Runtime Professional shuts down when a PID button is clicked

Knowledge Base - KB86622 - 7/6/2023

PAC Display Runtime Pro shuts down when you click a PID button.The symptoms you'll see depend on how Runtime was started:If you open Runtime directly (for example, from the Windows Start menu), when...more

PAC Display: Find Tag returns only the first letter of the object location

Knowledge Base - KB84411 - 7/5/2023

In PAC Display Configurator, if you choose View > Find Tags and set it to Show Report, the report appears and displays the locations where the tag was found. However, window names or other container...more

Digital feature tags from GRV-EPIC-PR1 show "Not Scanned"

Knowledge Base - KB87995 - 6/13/2019

When using OptoOPCServer, features for digital modules on a GRV-EPIC-PR1 chassis show "Not Scanned".

GRV-IMAI-8 Module Refreshing at Incorrect Rate

Knowledge Base - KB89178 - 7/6/2023

With the Simple Moving Average (SMA) filter set to 1, the module is supposed to update its data at a rate of 11 ms. However, the module is refreshing its data approximately every 200 ms.

Stack Full error and groov View flashes yellow triangle on gadgets

Knowledge Base - KB88221 - 7/6/2023

You may notice that all the gadgets momentarily show yellow traingles when your groov View project tries to read a numeric table. In some cases, the yellow triangles stay and you'll have to switch to Build mode to recover.

PAC Display Configurator crashes when you load a project with an unnamed alarm point

Knowledge Base - KB85261 - 7/6/2023

When you create an alarm point in PAC Display Configurator, you aren't required to give the alarm point a name. However, if you don't name the alarm point and you save the project, PAC Display crashes when you attempt to re-open the project.

Some windows may be off-screen after switching from multiple monitors to a single monitor

Knowledge Base - KB82434 - 7/5/2023

It is possible to work on PAC Display projects using two monitors. However, after going back to working on projects using only one monitor, it is possible for some of the dialog windows to...more

Invalid values in firewall rule dialog box appear to be stuck

Knowledge Base - KB89528 - 7/6/2023

If you create a user rule in the Firewall page, enter an invalid value in any field, fix the value, and save the rule, groov Manage continues to show the invalid value.